Delivery, returns
and creature care.
Clear information about ordering from WigglyCo.
Printed-to-order delivery
Every creature is made after checkout. The estimated making time is shown on its product page and begins on the next working day. Standard UK delivery is free. We aim to dispatch within the stated making window and will contact you if an unexpected delay occurs. Unless a different date is agreed with you, goods will be delivered within 30 days.
You will receive payment confirmation from Stripe. Dispatch information will be sent to the email used at checkout.
Cancellations and returns
For standard colourways, you may tell us that you wish to cancel within 14 days after receiving the item, then return it within the following 14 days. Items should be returned safely packaged and in a condition consistent with reasonable inspection.
Personalised or custom-made items may not carry the same change-of-mind cancellation right. This does not affect your rights when an item is faulty, damaged or not as described. Contact us before returning anything so we can provide the correct return details.
Faults and transit damage
If your creature arrives damaged, faulty or materially different from its description, contact us promptly with your order email and clear photographs. We will assess the issue and offer the remedy required by UK consumer law, which may include repair, replacement or refund.
Natural layer lines and very small colour variations are normal characteristics of the making process and are shown in our product photography.
Care and safety
These articulated sensory products contain moving joints and may include small parts. They are not suitable for children under 3 years old. Adult supervision is recommended. Keep away from high heat, open flames and prolonged direct sunlight. Clean gently with a slightly damp cloth and stop using a product if it becomes damaged.
Payment and privacy
Stripe processes payment details and sends transaction receipts. WigglyCo does not receive or store your full card number. We use the details supplied at checkout only to make, support and deliver your order and to meet legal obligations. We do not sell customer information.
Saved creatures and basket contents are stored locally in your browser and can be cleared using your browser settings.
Contact WigglyCo
For order help, reply to your order confirmation or email hello@wigglyco.co.uk. Include the email address used at checkout and your Stripe payment reference so we can find the order quickly.
WigglyCo is a UK-based printed-to-order sensory toy shop. A full correspondence address will be supplied with your order confirmation and on request.